![]() ![]() Also please ensure that you update your Mac OS completely to all of its latest updates.Frequently asked questions- How do I scan if I added the printer using AirPrint?.Step 9: Reset the print system do this step only as a last resort if nothing else works.If the issue persists, then you could perform the remaining steps 8 and 9 and check the FAQs.Now check again by using Apple AirPrint or Apple Image capture to scan.Remove the printer again and update the printer software using the Apple Software update by following instructions from this link: ( HP Printers - Installing a Mac Print Driver Using Apple Software Update). ![]() If the issue continues, then try these steps: Now check for issue resolution by using Apple AirPrint or Apple Image Capture to scan.Please ensure to remove the printer and re-add the printer only as Apple AirPrint or Secure AirPrint and nothing else as this printer supports Apple AirPrint. Step 7: Reinstall the latest scan driver and software.Step 6: Uninstall the printer driver and software.Step 4: Check third-party firewall software settings.Step 3: Check the network and printer connection status.Step 2: Restart devices and check driver scan settings.Step 1: Confirm if the issue is also printing-related Then if th e operating system is MAC and you use a MacBookPro or a Mac computer then perform all the relevant steps from this link: ( HP Printers - Network Scanner Connection Error (Mac).Please perform a hard reset on the printer from this link: and follow instructions from the section “ Step 1: Reset the printer” Did this happen after a recent software or OS update?.To assist you with accurate information I would require more information regarding this: Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. I read the post regarding issues with scanning but not printing. Thank you for posting your query in the HP community. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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